We're listening.
For urgent blood requests use the request page. For everything else — partnerships, press, feedback — reach us below.
Or send us a message
Reaching the Spark Blood team
Use this page for partnerships, media enquiries, coordinator support, data or privacy requests, and problems with the platform. For an active blood emergency, do not wait on email — file a request so verified donors are alerted immediately, and keep the hospital blood bank in the loop.
WhatsApp and phone are the fastest routes during working hours. Email suits anything with documents attached: partnership proposals, hospital onboarding paperwork, press requests or formal data requests. Include your state and hospital where relevant so we can route the message to the right coordinator.
For account issues, tell us the phone number or email you registered with and describe what you expected to happen. For donor privacy requests — correcting your details, exporting your data or deleting your account — say so explicitly and we will process it and confirm when it is done.
Emergency blood need
File a request on the receiver page rather than emailing. Donor alerts go out within minutes.
Partnership and media
Email with your organisation, what you propose and a timeline. We usually respond within two working days.
Coordinator support
Existing coordinators should include their hospital name and dashboard username in the message.
Privacy and data
Requests to access, correct or delete personal data are handled by the same team and confirmed in writing.
Frequently asked questions
- How quickly do you reply?
- Within about two working days for general enquiries. Coordinator and platform issues are prioritised.
- Can you find blood for me directly?
- The fastest path is filing a request on the platform, which alerts matched donors instantly. Our team monitors urgent requests.